Privacy Policy

This privacy policy (the "Privacy Policy") sets out how www.thetoystore.com (the "Website") uses, discloses, and protects any information that you share with us when you use the Website.

We are committed to ensuring that your privacy is protected and we have created this Privacy Policy in order to demonstrate our commitment to your privacy. Should we ask you to provide certain information by which you can be identified when using the Website the terms of this Privacy Policy will apply. We may change this Privacy Policy from time to time by updating this page. Please review this Privacy Policy prior to using the Website since it may be changed periodically without notice to you.

By clicking on the "I Accept the Terms and Conditions and the Privacy Policy" checkbox, you accept and agree to be bound by this Privacy Policy as it may be amended from time to time.

1. What information do we collect?

We collect information from you when you register on the Website or place an order.  When ordering or registering on the Website, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information (the "Personal Information"). You may, however, visit our site anonymously.  If you do not create a profile on the Website, we will not have access to personally identifiable personal information about you.  We require the Personal Information to understand your needs and provide you with a better service, and in particular for the following reasons.

In addition, we collect general information.  We receive this general information from you as a result of your visits to, and use of, the Website. This general information does not identify you personally, and can include information such as your IP address, the date and time you access the Website, length of time you spend on the Website, your browsing history (recorded by the text and graphics files that compose that page), the Internet address of the website from which you linked directly to our Website, and other such information.

2. What do we use your information for?

Any of the Personal Information we collect from you may be used in one of the following ways:

  • To personalize your experience: your information helps us to better respond to your individual needs.
  • To improve our website: we continually strive to improve the Website offerings based on the information and feedback we receive from you.
  • To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs. You may receive telephone contact from us with information regarding orders you have placed.
  • To process transactions: your information will be used to process your payment, deliver the purchased item or service requested.
  • To send periodic emails regarding order processing, to send you information and updates pertaining to your order, promotion, new products or services and surveys.

If you do not wish to receive marketing information, you will have the ability to opt out of such communications at any time by clicking on the unsubscribe option available in any email communication sent to you.

We will keep your Personal Information active in our user registration database in order to provide immediate access to your personalization preferences and data each time you visit the Website. You may ask us to delete your profile and Personal Information and we will do so within 15 days from the date of your request.

3. How do we protect your information?

We implement a variety of security measures to maintain the safety of the Personal Information when you place an order or enter, submit, or access your Personal Information.

Our Website has security measures in place to help protect against the loss, misuse, and alteration of the Personal Information under our control. The Website is hosted in a secure server environment that uses firewall and other industry-standard technology to help prevent interference or access from outside intruders.

When you enter the Personal Information, we encrypt that Personal Information using Secure Socket Layer Technology (SSL) and follow generally accepted industry standards to protect that Personal Information both during the transmission and after we receive it.

We offer the use of secure payment through PayPal. All supplied sensitive credit or debit card information is transmitted via PayPal technology and is encrypted into their payment gateway database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Please see the PayPal privacy statement.

4. Do we use cookies?

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research.

A cookie is a small piece of information that a website can store on your web browser and later retrieve. Cookies enable the Website to recognize the information you have consented to give us and help us determine which portions of the Website are more appropriate for your needs.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our Website services may not function properly.

5. Do we disclose any information to outside parties?

You agree that we may share your Personal Information within the RM Group (being the group of companies which RM Retail is a member).

We do not share, sell, trade, or otherwise transfer your Personal Information to third parties.  This does not include trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep your Personal Information confidential. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable users information may be provided to other parties for marketing, advertising, or other uses.

We may also disclose or transfer your Personal Information as part of a reorganization of our assets or our business.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase the Website’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of the Website.

6. Third party links

The Website may contain links to third parties' websites. We are not responsible for the privacy practices of these websites.

7. Online Privacy Policy

Only This Privacy Policy applies only to information collected through the Website and not to information collected in any other manner.

8. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use of the Website at http://www.thetoystore.com

9. Access and Correction

Please contact us at info@thetoystore.com if you believe that any Personal Information that we hold about you is incorrect or incomplete.  We will revise any information that is incorrect, or update or change your information or preferences upon receipt of your request.

10. International Transfer

Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we may transfer the information, including Personal Information, to the United Arab Emirates and process it there.

11. Contacting Us

If there are any questions regarding this Privacy Policy, feel free to contact us at info@thetoystore.com.